UC Calling Zone
CC Calling Zone
Auto Attendant
Phone Number & Extension
HD voice, Secure voice
Mobile & Desktop Apps
Team Messaging; Presence; Voicemail
Sameroom Cross-Platform Team Messaging
Call Recording
Unlimited Internet Fax
Business SMS
Single Sign On & Okta Integration
Video & Audio Conferencing
G Suite, Salesforce, Zendesk, & NetSuite Integration
Barge, Monitor, Whisper
Analytics Essentials
Virtual Office Analytics – Essentials
Switchboard Pro
Contact Center Reporting and Analytics
Interactive Voice Response (IVR)
Skills-Based Inbound Voice
Graphical Call flows, Post Call Survey
Native CRM, Knowledgebase
Queued & Web Callback
Expert Connect
Inbound Chat, Email, Social Channels
Co-browse
Outbound Predictive AI Dialer 5k mins
Quality Management & Speech Analytics Optional
Enterprise Grade Security (GDPR, HIPAA, ISO 27001, Etc.)
